General Terms of Business

Version: 30 July 2026

These General Terms of Business apply to paid assignments accepted by MK Consulting. The specific scope, fees and timing are set out in the proposal, engagement letter, statement of work or other written confirmation for the assignment.

1. Parties and contract documents

Services under the trade name MK Consulting are provided by MK Aviation Consulting OÜ, registry code 16577871, registered address Supluse pst 1, Pirita linnaosa, 11911 Tallinn, Harju maakond, Estonia, VAT number EE102814408 (“MK Consulting”). The client is the person or organisation identified in the applicable engagement document (“Client”).

The engagement document and these terms form the agreement. If they conflict, the engagement document prevails. A Client’s purchase terms apply only if MK Consulting expressly accepts them in writing.

2. Formation and instructions

An engagement begins when the Client accepts an engagement document, MK Consulting confirms an instruction in writing, or MK Consulting begins work at the Client’s request after the scope and commercial basis are reasonably clear.

The Client confirms that the persons giving instructions, approving work and receiving information on its behalf are authorised to do so. MK Consulting may rely on instructions from the designated contacts until notified otherwise in writing.

3. Services and scope

Services may include commercial contracts and negotiations; product, consumer and advertising matters; regulatory analysis, licensing and authority workstreams; claims, settlement and dispute support; technology, data and digital-service matters; employment documents, internal policies and operational legal support.

The engagement document defines the deliverables, jurisdictions, assumptions, exclusions, timing, response expectations and responsibilities. Work outside that scope may require a separate estimate, change request or billing under the agreed time-based rate.

Advice and deliverables are prepared for the Client, the agreed purpose and the facts and law reasonably available at the time. They should not be used for a different purpose, jurisdiction, transaction or third party without appropriate review.

4. Team and independent specialists

MK Consulting may use team members and contractors under its responsibility and may identify, introduce or coordinate independent lawyers, tax advisers, accountants, payroll providers, recruiters, real-estate advisers, insurers, translators, IT suppliers and other specialists required for an assignment.

Unless the engagement document expressly states that a provider is an MK Consulting subcontractor, the provider contracts directly with the Client and is independently responsible for its services, fees, professional duties and insurance. MK Consulting is not a guarantor of an independent provider’s performance merely because it made an introduction or coordinates the project.

MK Consulting will not commit the Client to material third-party costs without the Client’s approval or other agreed authority.

5. Client responsibilities

The Client shall provide complete, accurate and timely information, documents, access, instructions, decisions and approvals; disclose relevant deadlines and constraints; ensure that materials may lawfully be shared; review drafts; appoint an internal decision-maker where appropriate; and pay fees and approved third-party costs when due.

MK Consulting may rely on information supplied by the Client and is not required to independently audit it unless specifically agreed. The Client remains responsible for its business decisions, implementation and the lawfulness of its operations and instructions.

6. Fees, expenses and payment

Fees may be hourly, fixed, milestone-based, subscription, retainer, project-management or another model stated in the engagement document. Estimates are good-faith planning figures and are not fixed caps unless expressly described as such. Fees are exclusive of VAT unless stated otherwise.

Reasonable external costs, including authority, registry, notary, translation, travel, courier, database and specialist-provider costs, are payable by the Client unless expressly included. MK Consulting may require external costs or part of the fee to be paid in advance.

Unless the engagement document states otherwise, invoices are payable within 7 calendar days. A specific and reasoned invoice objection should be made promptly and, for a business Client, no later than 7 calendar days after issue. The undisputed amount remains payable. Overdue amounts bear statutory default interest and reasonable recovery costs. MK Consulting may suspend work after notice while material amounts remain overdue.

7. Retainers and reserved capacity

A recurring retainer reserves the capacity, priority and workstreams described in the engagement document. Unless otherwise agreed, unused monthly capacity may be used during the following calendar month and expires thereafter. Excess work is billed or separately approved as stated in the engagement document.

8. Timing and outcome

MK Consulting will use reasonable professional efforts to meet agreed target dates. A timetable is extended to the extent delay is caused by missing information, a Client decision, a change in scope, an authority, a bank, a registry, a landlord, a candidate, an independent provider, force majeure or another circumstance outside MK Consulting’s reasonable control.

MK Consulting does not guarantee that a licence, registration, bank account, lease, employee, investment, settlement, transaction, market entry or commercial result will be obtained. A project-management commitment is a commitment to perform and coordinate the agreed work, not to control decisions made by others.

9. Confidentiality

Each party shall keep confidential non-public information received from the other in connection with an engagement and use it only for that engagement, internal administration, risk management and the exercise or defence of rights.

MK Consulting may share confidential information on a need-to-know basis with its team, approved contractors, technical providers and external specialists subject to appropriate confidentiality obligations, and where disclosure is required by law, an authority or a court.

MK Consulting will not name the Client, describe the matter, use a logo or publish a testimonial as an engagement reference without an appropriate basis, normally prior written approval.

10. Personal data and electronic communications

Each party shall comply with applicable data-protection law. MK Consulting’s general processing is described in its Privacy & Cookies Notice. Where MK Consulting acts only as a processor on documented Client instructions, the parties will agree the required data-processing terms.

The Client accepts ordinary professional use of e-mail, electronic signatures, cloud storage, document collaboration and project-management tools subject to reasonable security and confidentiality measures. Electronic communications carry inherent risks, and each party shall use proportionate security controls.

11. Intellectual property and deliverables

The Client retains rights in materials it provides. MK Consulting retains its pre-existing know-how, templates, methodologies, checklists, workflows and generic materials.

After payment, the Client receives a perpetual, non-exclusive right to use and adapt final client-specific deliverables for the purpose for which they were prepared and for its internal business. The Client may share them with group companies, authorities, financiers and professional advisers where reasonably necessary for that purpose. Drafts, internal notes and working papers are not deliverables unless expressly agreed.

12. Liability

MK Consulting is responsible for direct loss caused by its breach of the agreement to the extent required by applicable law, taking into account the agreed scope, the information available, the Client’s responsibilities and the role of independent third parties.

To the maximum extent permitted by law, MK Consulting is not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, opportunity, goodwill or business interruption; decisions or acts of authorities, banks, courts, counterparties or independent providers; delays caused by the Client or a third party; or loss arising from inaccurate, incomplete or late information supplied to MK Consulting.

Where the Client acts in its trade, business or profession, MK Consulting’s aggregate liability arising from an engagement is limited to the total fees paid or payable to MK Consulting for that engagement during the three calendar months preceding the event giving rise to liability. For a one-off assignment lasting less than three months, liability is limited to the fee paid or payable for that assignment.

The limitations do not apply to intentional breach or where a limitation is prohibited or unreasonable under mandatory law. The Client shall take reasonable steps to mitigate loss and shall not recover the same loss more than once.

13. Conflicts, suspension and termination

MK Consulting may conduct reasonable conflict, identity, authority, ownership, sanctions, reputation and assignment-suitability checks. It may decline, limit, suspend or terminate an assignment where a conflict arises, information is incomplete or misleading, an instruction may be unlawful or professionally inappropriate, payment is materially overdue, cooperation is insufficient, or continuing would create an unreasonable legal, professional or reputational risk.

Either party may terminate an ongoing engagement by giving 30 days’ written notice, unless the engagement document states a different minimum term or notice period. MK Consulting may suspend or terminate on shorter notice for material breach, overdue payment, conflict, unlawful instruction, failure to cooperate, abusive conduct or another circumstance making continued performance unlawful or unreasonable.

On termination, the Client shall pay fees, approved external costs and expenses incurred up to the effective date. Subject to payment and legal restrictions, MK Consulting will provide agreed final materials or a reasonable handover.

14. Files, complaints and notices

Assignment files are retained as described in the Privacy & Cookies Notice and may be securely deleted after the retention period. The Client should keep its own complete copies of final deliverables and source materials.

Concerns should be raised promptly with the engagement lead or at info@mkconsulting.ee. MK Consulting aims to provide a substantive response within a reasonable period, normally 15 business days.

Operational notices may be sent to the ordinary contacts used for the engagement. Termination, material-breach and formal-dispute notices should also be sent to info@mkconsulting.ee.

15. Consumer clients

If the Client is a consumer, mandatory consumer-protection law prevails over any conflicting term. Before the engagement is concluded, the engagement document will state the service, total price or calculation method, performance arrangements, duration and termination conditions relevant to that assignment.

Where a consumer concludes a service contract by distance or away from MK Consulting’s business premises, the consumer generally has 14 days to withdraw without giving a reason. A withdrawal notice may be sent to info@mkconsulting.ee or to the registered address above.

If the consumer expressly requests work to begin during the withdrawal period and later withdraws, the consumer must pay a proportionate amount for work performed before withdrawal. The right of withdrawal is lost once the service has been fully performed only where performance began with the consumer’s prior express consent and acknowledgement of that consequence. The engagement document will request these confirmations where applicable.

A consumer may submit a complaint to MK Consulting first. If no agreement is reached, the consumer may apply to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority, subject to its rules and jurisdiction.

16. Governing law and disputes

The agreement is governed by Estonian law. The parties shall first attempt in good faith to resolve a dispute through direct negotiation. If the dispute is not resolved, the courts of Estonia, with Harju County Court as the court of first instance where legally available, have jurisdiction. This does not restrict mandatory jurisdiction or remedies available to a consumer.

17. Changes and severability

MK Consulting may publish a new version of these terms for future engagements. The version incorporated into an existing engagement remains applicable unless the parties agree otherwise.

If a provision is invalid or unenforceable, the remainder continues in force and the invalid provision is replaced, to the extent possible, by a lawful result closest to its commercial purpose. Provisions concerning fees, confidentiality, personal data, intellectual property, liability, files and disputes survive termination to the extent necessary.